This new and exciting programme for capturing customer feedback puts you at the heart of things. Our passion is helping you to get rewards for great service and there’s no better way than a customer thanking you personally with great feedback for a job well done.
Whatever service you are providing – installing windows and doors, kitchens, bathrooms, building work or selling a product – when you are about to finish ask the customer if they are happy. If they are ask them there and then if they would be willing to give you feedback. Tell them how important it is to you personally.
If they say ‘yes’, go into the app, text them a link and hear their phone ping while you are still talking…there is every chance you will get great feedback that will be live on your customer website in minutes, a reward for you and a way to help win more work!
And Of course, if the customers says they are not happy then that is feedback itself – it means you can put things right straight away preserving your reputation and ensuring you will get paid.
Don’t leave feedback for an email or text from your office later, you should ask for it in person!
