End to end warranty claims management service

Take the hassle out of dealing with warranty claims with our outsourced service offering

Free up time and take the management hassle away from dealing with warranty claims issues with our unique end-to-end service.

We are the only company in the sector providing this service for Fenestration and Home Improvement companies.

Our warranty claims service is fast and cost-effective, including triage, validation, resolution, cost management, fulfilment, and insight. We offer both a fully outsourced service and partially outsourced service depending on your requirements.

We aim to remove the pain points of the process allowing you to focus on your business. Our independence also means that we can be more effective in achieving resolution where there are other parties are involved, such as manufacturers, finance lenders and sub-contractors.

  • Reduce claim costs
  • Reduce overhead costs
  • Free up time to refocus on new business and delivery
  • Industry-leading speed of resolution
  • In-depth sector expertise with over 10 years’ experience
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  • PLUS, as an EXCLUSIVE offer, you’ll receive 50% off the setup fee


QASSS is CTSI approved and multi-award winning, with over 10 years’ experience in glazing and home improvement, providing full end-to-end management when things go wrong.

We see it as our business to be the go-to outsourced provider for all those parts of organisations that do not generate revenue, but do cost a lot of time, money and frustration, including complaint handling, dispute resolution, and warranty claims management.

We don’t spend money on big ad campaigns, instead we invest in innovative technology and our people to deliver outstanding service and use our expertise to help businesses improve their customer retention and brand reputation.

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